Technical Support

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    Describes in detail the available settings and controls for a feature in the product.



    If you have a technical question that you can not answer with the provided tools, please contact our Support department. Support services include email, telephone, and web based support from our corporate web site.

    To log a support call via our web site click here.

    To send an email containing files relating to a logged support call, send to

    To log a support call by telephone, call 0844 56 18 181.


    You must be a registered user to access CCH Support services. These services are subject to the prices, terms and conditions in place at the time the service is used.

    Help Us To Help You

    When contacting Support via email or phone, please provide the following information for the fastest possible service:

    • product serial number (registration number)

    • your name, company name, phone number and client code

    • exact product name and version number

    • type of operating system (for example, Windows NT)

    • complete description of the issue, including steps to reproduce it

    • exact wording of any messages displayed when you encountered the problem

    • any steps taken to resolve the problem.

    Related Topics

    Using the Online Help