Privacy Policy

Last modified 08:07, 24 Apr 2017

Our Aim

This policy (together with our Cookie Policy, Terms of Use and any other documents referred to on it) sets out how we, Wolters Kluwer (UK) Limited intend to protect your privacy when using [www.help.cch.co.uk] ("our website") and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
 
For the purposes of the Data Protection Act 1998 ("Act"), the data controller in Wolters Kluwer (UK) Limited (trading as CCH) whose registered office is at 145 London Road, Kingston upon Thames, Surrey KT2 6SR.
 

What Personal Information do we collect?

We may collect and process the following data about you:
 
Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our services, posting material or requesting further services. We may also ask you for information, for example, when you enter a competition or promotion and when you make enquiries and or report a problem with our website;
If you contact us, we may keep a record of that correspondence;
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
Details of transactions you carry out through our website and of the fulfilment of your orders;
Details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access;
Information which may enable you to make the most of the activities available on our website and to tailor our services (at our absolute discretion) to specific requirements.
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

What happens when you provide your Personal Information to us?

We use the Personal Information held about you in the following ways:
 
To ensure that content from our website is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our products and or services.
We may also use your Personal Information, or permit selected third parties to use your Personal Information, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
 
If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.
 
If you are a new customer, and where we permit selected third parties to use your Personal Information, we (or they) will contact you by electronic means only if you have consented to this.
 
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email Database@wolterskluwer.co.uk and ask to be removed from our mailing list.
 

Where we store your Personal Information

The Personal Information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this .
 
All Personal information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.
 

Disclosures of the Personal Information

By providing your data to us, you agree to Wolters Kluwer (UK) Limited disclosing your Personal Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
 
We may also disclose your Personal Information to third parties:
 
Where we are required to do so by the courts or to comply with other legal, statutory and/ or regulatory obligations (including without limitation) accounting and taxation requirements or in order to enforce or apply our Terms of Use, our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Wolters Kluwer (UK) Limited or members of our group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
To prevent and/or detect crime;
Where we believe that you may be interested in similar products or services, whether provided by us, or, our carefully selected business partners;
In the event that we sell or buy any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets;
For statistical purposes; and
To third party suppliers and business partners as part of providing our products and or services.

Monitoring

Please note that if you communicate with us electronically including by e-mail, telephone or fax, this communication may be randomly monitored and/ or recorded to protect the interests of our business and our customers. This includes (without limitation) for the purposes of maintaining customer and service quality standards, detection of and/ or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy
 

Access to the Personal Information

The Act provides you with the right to access details of the Personal Information which we process about you. We will require proof of identity from you prior to disclosing such information and will charge a small administration fee of £10 in relation to any such requests. Please direct any such request by post to the address below.
 

Your Rights

You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at database@wolterskluwer.co.uk.
 
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
 

Updating the Personal Information

In the event that there is a change to the Personal Information, for example your contact details, please let us know as soon as possible of this in writing using the address below or by e-mail to database@wolterskluwer.co.uk.
 

Changes to the Policy

Please refer to the website on a regular basis to ensure that you are aware of our most recent policies (including this Privacy Policy, Terms of Use, Terms and Conditions and Cookie Policy). Any changes will be posted on this website and where appropriate, notified to you by email.
 

Comments and Contact Details

If you have any questions, comments or requests about our Privacy Policy please e-mail us at database@wolterskluwer.co.uk or write to:
 
Data Administration
Wolters Kluwer UK Ltd
145 London Road
Kingston
KT2 6SR
 
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